Building an application with Blueprint
2 Tasks
10 mins
Scenario
After seeing your manually built Case Type, your Lead System Architect would like you to try out the new Pega GenAI™ tool. Compare the Case Life Cycle created by Pega GenAI to your own.
The demo must show Stages, Processes, and Steps for an assistance request. First, the customer creates a request by providing relevant details and entering their payment information. At this point, the application validates whether the customer is enrolled. Next, the customer service representative assigns a service provider and creates a Service Case. Lastly, the customer is invoiced.
You are asked to complete the following assigned tasks. As a new System Architect, your Lead System Architect has given you a collection of technical documentation links to help you get started.
The following table provides the credentials you need to complete the challenge:
| Role | User name | Password |
|---|---|---|
| Application Developer | BlueprintAuthor@gogoroad | pega123! |
Note: Pega GenAI Blueprint is only available to Pega, Pega Partners, and Pega Clients.
Detailed Tasks
1 Build a Blueprint
Caution: Pega GenAI™ Blueprint is only available to Pega, Pega Partners, and Clients. You must have a Pega Community account to complete this challenge.
Acceptance Criteria
- Create a Blueprint
- Export the Blueprint
Directions
- In the header of App Studio, click Application > New application.
- In the dialog box, click Create a Blueprint.
- Log in to your Pega account, and on the Pega GenAI Blueprint web page, click Get Started.
Blueprint is not a Pega Infinity™ feature but a new software-as-a-service (SaaS) application. Pega GenAI Blueprint is available on the Pega.com website.
- On the My Blueprint Dashboard web page, click Create a Blueprint.
- Fill out the Blueprint wizard with information for the application.
- On the Application Context page, review the summary of your application.
- Confirm that the Case Types and Life Cycles, Live Data, and Personas match the intended application.
- Click Download PDF.
- Save the Blueprint PDF file to a location on your device where it is accessible.
- Click Download Blueprint.
- Save the Blueprint file to a location on your device where it is accessible.
2 Build a Case Life Cycle with Pega GenAI
Read the technical documentation provided to complete the assigned tasks. The technical documentation might have more information than you need.
Acceptance Criteria
- Create a new application using the generated Blueprint
Confirm your work
- On the Case Type Workflow tab, click Save and Run.
-
Verify that your Case runs as expected.
Your finished product should look similar to the following image:
To see a suggested solution, initialize an instance in the Using Insights challenge.
Available in the following mission:
If you are having problems with your training, please review the Pega Academy Support FAQs.
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