Building an application with Blueprint
2 Tasks
20 mins
Beginner
Artificial Intelligence
Generative AI
English
Scenario
Your Lead System Architect has requested that you use Pega GenA Blueprint™ to create a new Pega Platform™ application.
Blueprint is Pega's new software-as-a-service (SaaS) application that is available from the Pega.com website. Blueprint combines the power of Pega GenAI™ and basic information about the workflow to create the Case Types, Case Life Cycles, Live Data, and Personas associated with a Pega Platform application.
Your LSA provided you with the following functional description to use to in creating the GoGoRoad application in Blueprint:
The GoGoRoad application will model the Assistance Request workflow in a Case Type. The Assistance Request workflow consists of four Stages:
- In the first Stage, a customer contact's GoGoRoad's Customer Service department to request roadside assistance for their vehicle. The Customer Service representative (CSR) identifies the following information: the type of service requested, the customer's personal information, the location of the service, and the vehicle information. The CSR also collects the customer's Payment information.
- In the second Stage, a Manager verifies the service request and confirms the customer is enrolled with GoGoRoad.
- In the third stage, the CSR dispatches a service provider.
- In the final stage, the CSR reviews the services provided and the customer is sent an email invoice.
Once the Blueprint has been created and reviewed, you have been asked to download both the Blueprint PDF and Blueprint file, and, using the Blueprint file, import the application into Pega Platform environment.
Your Lead System Architect has given you a collection of technical documentation links to help you get started.
The following table provides the credentials you need to complete the challenge:
| User name | Password |
|---|---|
| author@gogoroad | pega123! |
Detailed Tasks
1 Build a Blueprint
Use the technical documentation linked in the Journey map above to complete the assigned tasks. The technical documentation might have more information than you need to complete each task.
Acceptance criteria
- Your Blueprint Dashboard contains a GoGoRoad application that includes an Assistance Request Case Type.
- Both the GoGoRoad Blueprint file and GoGoRoad PDF Document are downloaded to your local machine.
Directions
- Log in as an Application Developer.
- In the Username field, enter author@gogoroad.
- In the Password field, enter pega123!.
- From the header of Dev Studio, click Switch studio > App Studio.
- In the header of App Studio, click Application > New application.
- In the dialog box, click Create a Blueprint.
- Log in to your Pega account, and on the Pega GenAI Blueprint web page, click Get Started.
- On the My Blueprint Dashboard web page, click Create a Blueprint.
- In the Let's start your Blueprint page, complete the details:
- In the Which industry is your application for? list, select Other. Then click .
- Complete the Share more about your application page using the following information, then click .
- Application purpose: GoGoRoad
- Functional description: The GoGoRoad application will model the Assistance Request workflow in a single case type. The Assistance Request Case Type consists of four stages:
In the first stage, a customer contact's GoGoRoad's Customer Service department to request roadside assistance for their vehicle. The Customer Service representative (CSR) identifies the following information: the type of service requested, the customer's personal information, the location of the service, and the vehicle information. The CSR also collects the customer's Payment information.
In the second stage, a Manager verifies the service request and confirms the customer is enrolled with GoGoRoad.
In the third stage, the CSR dispatches a service provider.
In the final stage, the CSR reviews the services provided and the customer is sent an email invoice. - Organization name: GoGoRoad
- Confirm that the Case Types, Case Life Cycles, Case Type Data Models, and Personas match the description of the intended application.
- In the Summary section, click Download PDF.
- From the Print page, save the Blueprint as a PDF file to a location on your device where it is accessible.
- In the Summary section, click Download Blueprint.
- Save the Blueprint file to a location on your device where it is accessible.
2 Build a Case Life Cycle with Pega GenAI
Acceptance criteria
- A GoGoRoad application exists in the in the Pega Platform instance. The GoGoRoad application was created using the Blueprint file.
Directions
Note: If you were not able to build and download the Blueprint PDF and Blueprint file, use the documents provided below to complete this task.
- Download the Blueprint GoGoRoad.zip file, open it, and save the GoGoRoad.blueprint file to your desktop.
GoGoRoad_0.zip (34.74 KB)
- Download the GoGoRoad PDF file to your desktop.
GoGoRoad_0.pdf (1.34 MB)
- Return to the Pega instance for this challenge. Re-enter the following credentials if necessary:
- In the Username field, enter author@gogoroad.
- In the Password field, enter pega123!
- From the header of Dev Studio, click Switch studio > App Studio.
- In App Studio, click Application > New application.
- In the What type of Application do you want to build? page, click Build from a Blueprint.
- Upload the Blueprint and create the application.
Note: In the current environment, it can take up to 10 minutes for Pega Platform to build the application. Do not refresh your instance while the application is building.
- When the application build is complete, click .
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