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Case Management Intermediate
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Mission
Case Management Intermediate
5 Module
5 Challenges
5 Std. 15 Min.
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Continue learning about case management using Pega Platform™.
Hinweis: The example applications and challenge applications in this mission are built on...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Module
3 Challenges
1 Std. 30 Min.
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Updating assignment routing
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Challenge
Updating assignment routing
2 Aufgaben
20 Min.
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
Overriding case urgency
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Challenge
Overriding case urgency
1 Aufgabe
10 Min.
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Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Assessing application performance
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Challenge
Assessing application performance
2 Aufgaben
10 Min.
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
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Challenge
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Aufgaben
10 Min.
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GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...
Configuring application rulesets
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Challenge
Configuring application rulesets
1 Aufgabe
20 Min.
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The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Aufgaben
20 Min.
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
Configuring case locking
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Challenge
Configuring case locking
1 Aufgabe
10 Min.
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring flow action post-processing
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Challenge
Configuring flow action post-processing
2 Aufgaben
20 Min.
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...