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Business Architect

Pega Express Delivery

  • Mission

    Pega Express Delivery

    8 Module

    8 Std. 45 Min.

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    3 Std. 20 Min.

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Architecture and design during the Prepare phase

  • Modul

    Architecture and design during the Prepare phase

    6 Themen

    1 Std. 30 Min.

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Pega Express overview for Business Architects

Defining a customer Microjourney

The Discover phase and your MLP

  • Modul

    The Discover phase and your MLP

    12 Themen

    1 Std. 55 Min.

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Pega Express introduction

Form autofill

  • Modul

    Form autofill

    3 Themen

    20 Min.

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Express phases

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