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Limiting action volume on outbound
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Modul
Limiting action volume on outbound
2 Themen
30 Min.
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In outbound customer engagement, you need to cater to different kinds of operational limitations. These may include limits on the number of email...
Low code during the Build phase
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Modul
Low code during the Build phase
5 Themen
55 Min.
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Management of related parties in Pega Client Lifecycle Management and KYC
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Modul
Management of related parties in Pega Client Lifecycle Management and KYC
3 Themen
35 Min.
Pega Know Your Customer for Financial Services 8.7 -
With Pega Client Lifecycle Management (CLM) and KYC™, financial institutions can understand the risk of doing business with their customers and ensure...
Managing automation deployments within an organization
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Modul
Managing automation deployments within an organization
5 Themen
1 Std. 5 Min.
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing customer interactions
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Modul
Managing customer interactions
4 Themen
30 Min.
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Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...
Managing desktop runtime configurations remotely
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Modul
Managing desktop runtime configurations remotely
3 Themen
20 Min.
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing government programs
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Modul
Managing government programs
5 Themen
40 Min.
Pega Government Platform '23 -
Agencies and departments manage many complex Government programs that require timely policy changes to benefit the constituents. Programs include...
Managing leads
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Modul
Managing leads
3 Themen
20 Min.
Pega Sales Automation 8.7 -
Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to create a structured lead management...
Managing products
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Modul
Managing products
2 Themen
15 Min.
Pega Sales Automation '23 -
Products are what you sell; they can be goods or services. In this lesson, you learn about the product hierarchy used to store products and how to...
Managing prospect and customer data
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Modul
Managing prospect and customer data
1 Thema
10 Min.
Pega Sales Automation '23 -
The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...