Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.