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Pega Digital Messaging

Business conditions

  • Modul

    Business conditions

    2 Themen

    20 Min.

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Digital messaging

  • Modul

    Digital messaging

    3 Themen

    25 Min.

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

  • Challenge

    Configuring business conditions

    2 Aufgaben

    5 Min.

    Visible to: All users
  • U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

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