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Implementing and deploying Pega Care Management

  • Modul

    Implementing and deploying Pega Care Management

    6 Themen

    55 Min.

         Pega Care Management 8.7 Visible to: All users

  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

         Visible to: All users

  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Setting up data ingestion

Setting up integration to store data into Pega using realtime REST JSON

  • Challenge

    Setting up integration to store data into Pega using realtime REST JSON

    8 Aufgaben

    1 Std.

         Pega Customer Decision Hub 8.7 Visible to: All users

  • MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...
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