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Skipping a Process or a Stage
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Modul
Skipping a Process or a Stage
1 Thema
10 Min.
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing Interaction Framework
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Modul
Implementing Interaction Framework
6 Themen
37 Min.
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementation best practices
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Modul
Implementation best practices
2 Themen
15 Min.
Pega Customer Service 8.8 -
This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...
Implementing a business change using Revision Management
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Modul
Implementing a business change using Revision Management
2 Themen
20 Min.
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Implementing a fast-release revision
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Modul
Implementing a fast-release revision
1 Thema
10 Min.
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing and deploying Pega Care Management
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Modul
Implementing and deploying Pega Care Management
6 Themen
55 Min.
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Implementing outbound communication in BOE
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Modul
Implementing outbound communication in BOE
2 Themen
20 Min.
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Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...
Implementing service requests
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Modul
Implementing service requests
3 Themen
20 Min.
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Infinity Deployment in CloudK
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Modul
Infinity Deployment in CloudK
3 Themen
35 Min.
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Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development.
Initiating a call from a messaging interaction
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Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...