The boost in the success rate, also known as lift, that artificial intelligence (AI) achieves is an important business metric. To report on this...

Medication Therapy Management (MTM) is a free program offered as part of Medicare Part D plans to certain members that meet specific criteria, as...

You can use Metrics, Main Columns, and Other Columns to add context attributes to your process analysis. For example, you can view processes from...

Learn how an enterprise change pipeline facilitates the initial deployment and additional structural and technical ongoing enhancements that the...

Learn how a data migration pipeline enhances the process of automatically moving sampled production data into the business operations environment (BOE...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...

The Interaction Portal in the Pega Customer Service application is based on the Constellation design pattern, offering fast development, a...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...