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Application migration

Application rulesets

Application versioning

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Deployment Manager

  • Modul

    Deployment Manager

    4 Themen

    38 Min.

    All Products Für alle Benutzer sichtbar
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Reviewing log files

Routing email based on content

  • Modul

    Routing email based on content

    3 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Team application development

Training the email bot

  • Modul

    Training the email bot

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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