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Organization of work for robots

  • Modul

    Organization of work for robots

    6 Themen

    55 Min.

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Out-of-the-box configurations

Pega positioning for Business Architects

Pega Robot Manager Overview

  • Modul

    Pega Robot Manager Overview

    5 Themen

    30 Min.

    Pega Robot Manager 8.8 Visible to: All users
  • Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...

Pega Robotic Automation

Pega Robotic Process Automation

  • Modul

    Pega Robotic Process Automation

    8 Themen

    1 Std. 5 Min.

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Pega tools that support Scrum for Business Architects

Permitting access to Pega Robot Manager

  • Modul

    Permitting access to Pega Robot Manager

    7 Themen

    45 Min.

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Prioritizing robots for work adjustments

  • Modul

    Prioritizing robots for work adjustments

    14 Themen

    1 Std. 35 Min.

    Pega Robot Manager 8.5.1 Visible to: All users
  • When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

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