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Activities

Automating actions when a property value changes

Background processing

Circumstancing case processing

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Promoting rule reuse with relevant records

Reviewing log files

Routing email based on content

  • Modul

    Routing email based on content

    3 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Rule resolution

Training the email bot

  • Modul

    Training the email bot

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

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