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Traces
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Modul
Traces
2 Themen
15 Min.
Pega Process Mining -
Learn how to perform analysis from the perspective of traces. Pega Process Mining provides an overview of all traces in a process and includes visuals...
Tracking your business with AI-infused dashboards
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Modul
Tracking your business with AI-infused dashboards
2 Themen
15 Min.
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Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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Modul
UI authoring in Constellation
5 Themen
50 Min.
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
UK Anti-Money Laundering questionnaire update
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Modul
UK Anti-Money Laundering questionnaire update
2 Themen
15 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Learn about the changes to the questionnaire for the UK Anti-Money Laundering (AML) regulation in Pega Client Lifecycle Management and Know Your...
Updates to Pega CLM and KYC
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Modul
Updates to Pega CLM and KYC
2 Themen
25 Min.
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The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...
Updating existing actions
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Modul
Updating existing actions
2 Themen
15 Min.
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
User device capabilities
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Modul
User device capabilities
2 Themen
20 Min.
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...
Using entity extraction with chatbot channel
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Modul
Using entity extraction with chatbot channel
1 Thema
15 Min.
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Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...
Validating data against a pattern
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Modul
Validating data against a pattern
1 Thema
10 Min.
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...