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Configuring security policies

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

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  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

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  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

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  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

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  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Inviting users to an application

Managing application access

Pega Email Bot configuration

  • Modul

    Pega Email Bot configuration

    3 Themen

    45 Min.

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  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Platform patch releases

  • Modul

    Pega Platform patch releases

    3 Themen

    40 Min.

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  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Securing data

  • Modul

    Securing data

    7 Themen

    55 Min.

    Für alle Benutzer sichtbar
  • Data is an important asset that must be protected from unauthorized access and use. Client-based access control manages how data is used to comply...

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