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Application Development

Automating actions when a property value changes

  • Modul

    Automating actions when a property value changes

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Automate actions whenever the value of a property changes to implement more sophisticated case automations.

Creating a new Cosmos application

  • Modul

    Creating a new Cosmos application

    2 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Creating a rule

Dev Studio overview

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

    Für alle Benutzer sichtbar
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing application development

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