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Application quality practices

  • Modul

    Application quality practices

    5 Themen

    40 Min.

    Für alle Benutzer sichtbar
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Creating and executing scenario-based test cases

DevOps

  • Modul

    DevOps

    5 Themen

    52 Min.

    Für alle Benutzer sichtbar
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

    Für alle Benutzer sichtbar
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing roles and users in Deployment Manager

  • Modul

    Managing roles and users in Deployment Manager

    3 Themen

    17 Min.

    Für alle Benutzer sichtbar
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

Monitoring the Deployment Manager pipelines

  • Modul

    Monitoring the Deployment Manager pipelines

    3 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Email Bot configuration

  • Modul

    Pega Email Bot configuration

    3 Themen

    45 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

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