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Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...
1 Std. 38 Min.
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
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