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Error resolution and troubleshooting

  • Modul

    Error resolution and troubleshooting

    4 Themen

    30 Min.

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Establishing the robotic infrastructure

  • Modul

    Establishing the robotic infrastructure

    4 Themen

    35 Min.

    Visible to: All users
  • A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Extending Constellation UI options

  • Modul

    Extending Constellation UI options

    5 Themen

    1 Std. 10 Min.

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Form autofill

  • Modul

    Form autofill

    3 Themen

    20 Min.

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Implementing Interaction Framework

Implementing Citrix in robotic solutions

  • Modul

    Implementing Citrix in robotic solutions

    7 Themen

    1 Std. 10 Min.

    Pega Robotic Automation 19.1 Visible to: All users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Integrating applications with Pega Robot Manager

  • Modul

    Integrating applications with Pega Robot Manager

    3 Themen

    35 Min.

    Pega Robot Manager 8.5.3 Visible to: All users
  • Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

Intelligent recording of automations

  • Modul

    Intelligent recording of automations

    4 Themen

    30 Min.

    Pega Robotic Automation 22.1 Visible to: All users
  • The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing automation deployments within an organization

  • Modul

    Managing automation deployments within an organization

    5 Themen

    1 Std. 5 Min.

    Pega Robot Manager 8.5.3 Visible to: All users
  • Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...

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