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Voice AI Product Training Intermediate Entscheidungsmanagement (Clear filters)

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Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    3 Std. 20 Min.

         Visible to: All users

  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

         Visible to: All users

  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Modul

    Building the Customer Insights Cache

    9 Themen

    1 Std. 45 Min.

         Visible to: All users

  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

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