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Case Management Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    3 Std. 20 Min.

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Extending service-level agreement configurations

Application migration

Application rulesets

Application versioning

Configuring cascading approvals with an authority matrix

Decision tables and trees

Team application development

Flow action processing

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