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Continue learning about Case Management using Pega Platform™.

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...