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Data and Integration Intermediate

Email Bots for Pega Customer Service

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Module

    5 Challenges

    3 Std. 54 Min.

    Für alle Benutzer sichtbar
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Adding an external data source to a data type

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Für alle Benutzer sichtbar
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Creating and setting application variables

Exchanging data with other applications

Field values

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