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Application Development Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    2 Std. 50 Min.

    Für alle Benutzer sichtbar
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    3 Module

    10 Challenges

    6 Std. 50 Min.

    Für alle Benutzer sichtbar
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Activities

Activities and automations

  • Modul

    Activities and automations

    3 Themen

    35 Min.

    Pega Platform 8.8 Für alle Benutzer sichtbar
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Background processing

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Für alle Benutzer sichtbar
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Circumstancing case processing

Preparing Customer Decision Hub for development

  • Modul

    Preparing Customer Decision Hub for development

    3 Themen

    40 Min.

    Für alle Benutzer sichtbar
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Promoting rule reuse with relevant records

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