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Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Module

    3 Challenges

    1 Std. 30 Min.

    Pega Customer Service 8.7
    Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Extending Service-Level Agreement configurations

Decision tables and trees

Flow Action processing

Managing concurrent Case access

Organization records

Parallel processing

Pega enterprise design

  • Modul

    Pega enterprise design

    3 Themen

    36 Min.

    Pega Platform '24.2
    Visible to: All users
  • Explore how to craft Pega applications and design them at an enterprise level. Ensure your designs meet current business needs and remain adaptable...

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