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Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 40 Min.
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Module
3 Challenges
3 Std. 35 Min.
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Auto-balancing in Pega Robot Manager
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Modul
Auto-balancing in Pega Robot Manager
5 Themen
30 Min.
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Citrix robotic project design
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Modul
Citrix robotic project design
1 Thema
25 Min.
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Implement PDF files with robotic automations
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Modul
Implement PDF files with robotic automations
7 Themen
55 Min.
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Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...
Implementing Citrix in robotic solutions
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Modul
Implementing Citrix in robotic solutions
7 Themen
1 Std. 10 Min.
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Robotic automations in Citrix
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Modul
Robotic automations in Citrix
4 Themen
35 Min.
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Modul
Training the email bot
3 Themen
25 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...