Search
Creating a case from an email
-
Challenge
Creating a case from an email
4 Aufgaben
20 Min.
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...