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Pega Digital Messaging
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Mission
Pega Digital Messaging
12 Module
6 Challenges
7 Std. 10 Min.
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Customer Decision Hub predictions
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Modul
Customer Decision Hub predictions
3 Themen
35 Min.
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining prediction patterns
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Modul
Defining prediction patterns
2 Themen
20 Min.
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Digital messaging
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Modul
Digital messaging
3 Themen
25 Min.
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Building an application with Blueprint
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Challenge
Building an application with Blueprint
2 Aufgaben
20 Min.
Pega Platform '24.2 -
Your Lead System Architect has requested that you use Pega GenA Blueprint™ to create a new Pega Platform™ application.
Blueprint is Pega's new...
Creating a case from an email
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Challenge
Creating a case from an email
4 Aufgaben
20 Min.
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Suggesting a reply based on email content
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Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...