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Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    3 Module

    11 Challenges

    7 Std.

    Visible to: All users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Building the customer analytical data model

  • Modul

    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Modul

    Building the Customer Insights Cache

    9 Themen

    1 Std. 45 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Preparing Customer Decision Hub for development

  • Modul

    Preparing Customer Decision Hub for development

    3 Themen

    40 Min.

    Visible to: All users
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Adding a new property to an existing entity

  • Challenge

    Adding a new property to an existing entity

    4 Aufgaben

    20 Min.

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Setting up data ingestion

  • Challenge

    Setting up data ingestion

    7 Aufgaben

    40 Min.

    Visible to: All users
  • The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...

Use Case - Migrating the application

  • Challenge

    Use Case - Migrating the application

    2 Aufgaben

    30 Min.

    Visible to: All users
  • The initial phase of the project has been completed. The application has been tested and determined to be mature enough to be migrated to the Business...

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