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Identifying performance issues and making continuous improvements

  • Modul

    Identifying performance issues and making continuous improvements

    2 Themen

    35 Min.

    Visible to: All users
  • Learn how to identify performance and user-facing bottlenecks that affect your applications and understand how system updates affect your applications...

Implementation best practices

  • Modul

    Implementation best practices

    2 Themen

    15 Min.

    Pega Customer Service 8.8 Visible to: All users
  • This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Implementing a business change using Revision Management

Implementing a fast-release revision

Implementing and deploying Pega Care Management

  • Modul

    Implementing and deploying Pega Care Management

    6 Themen

    55 Min.

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Implementing Citrix in robotic solutions

  • Modul

    Implementing Citrix in robotic solutions

    7 Themen

    1 Std. 10 Min.

    Pega Robotic Automation 19.1 Visible to: All users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Implementing Interaction Framework

Implementing outbound communication in BOE

  • Modul

    Implementing outbound communication in BOE

    2 Themen

    20 Min.

    Visible to: All users
  • Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...

Infinity Deployment in CloudK

  • Modul

    Infinity Deployment in CloudK

    3 Themen

    35 Min.

    Visible to: All users
  • Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development. 

Initiating a call from a messaging interaction

  • Modul

    Initiating a call from a messaging interaction

    1 Thema

    10 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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