Search
Adding more tracking time periods for contact policies
-
Modul
Adding more tracking time periods for contact policies
2 Themen
25 Min.
-
Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
-
Modul
Adding optional Actions to a workflow
1 Thema
15 Min.
-
Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Additional toolbox options for automations
-
Modul
Additional toolbox options for automations
9 Themen
1 Std. 5 Min.
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...
Advanced authoring
-
Modul
Advanced authoring
3 Themen
25 Min.
Pega Customer Service 8.8 -
In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Alert and Investigation Management accelerator
-
Modul
Alert and Investigation Management accelerator
3 Themen
50 Min.
Pega Client Lifecycle Management for Financial Services '23 -
Reusing assets from Pega Platform™ and Pega Foundation for Financial Services, the Alert and Investigation Management (AIM) accelerator provides a...
Analyzing customer distribution using Pega Value Finder
-
Modul
Analyzing customer distribution using Pega Value Finder
2 Themen
20 Min.
-
Learn how Pega Value Finder can be used to discover areas of improvement in the next-best-action strategy and adjust the engagement policies to create...
Analyzing the effect of business changes using Pega Scenario Planner
-
Modul
Analyzing the effect of business changes using Pega Scenario Planner
2 Themen
25 Min.
-
Learn how Scenario Planner allows you to easily simulate “what-if” scenarios to accurately forecast results, optimize strategies to meet specific...
Analyzing the results of simulations using reports
-
Modul
Analyzing the results of simulations using reports
2 Themen
20 Min.
-
Learn how to unit test a strategy using distribution test simulation. Analyze the simulation reports to understand the impact of creating or updating...
App Factory advanced configurations
-
Modul
App Factory advanced configurations
1 Thema
12 Min.
-
Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.
App Factory application life cycle
-
Modul
App Factory application life cycle
3 Themen
37 Min.
Platform -
Learn about the repeatable application life cycle enabled by App Factory and how to extend and configure the life cycle based on the needs of your...