Search
Distributing work to robots
-
Modul
Distributing work to robots
6 Themen
40 Min.
-
One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Documentary Requirements Management
-
Modul
Documentary Requirements Management
5 Themen
55 Min.
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obligated to understand with who they are engaging in business, as well as the risks. Documentary Requirements...
Identifying duplicate Cases
-
Modul
Identifying duplicate Cases
1 Thema
10 Min.
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
-
Modul
Sending emails during Case processing
1 Thema
15 Min.
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
eBusiness Services
-
Modul
eBusiness Services
4 Themen
40 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Pega Express introduction
-
Modul
Pega Express introduction
3 Themen
20 Min.
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enabling AI in the NBA framework
-
Modul
Enabling AI in the NBA framework
3 Themen
30 Min.
-
Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...
One-to-one customer engagement
-
Modul
One-to-one customer engagement
4 Themen
30 Min.
-
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...