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Configuring Portal content

Configurations in Pega Government Platform

Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren

Configuring a CTI Link

  • Modul

    Configuring a CTI Link

    2 Themen

    15 Min.

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring an application overlay

  • Modul

    Configuring an application overlay

    2 Themen

    15 Min.

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Configuring and running simulation tests

  • Modul

    Configuring and running simulation tests

    10 Themen

    2 Std.

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

Configuring Case Views

  • Modul

    Configuring Case Views

    5 Themen

    10 Min.

    Pega Platform 8.8 Visible to: All users
  • Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Constellation applications

  • Modul

    Configuring Constellation applications

    7 Themen

    1 Std. 33 Min.

    Pega Platform 8.8 Visible to: All users
  • Hinweis: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...

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