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Configuring Portal content
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Modul
Configuring Portal content
2 Themen
20 Min.
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configurations in Pega Government Platform
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Modul
Configurations in Pega Government Platform
3 Themen
25 Min.
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This module describes the configuration and customization features of Pega Government Platform™ components. These features help achieve different...
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
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Modul
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Themen
20 Min.
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Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Configuring a CTI Link
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Modul
Configuring a CTI Link
2 Themen
15 Min.
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring an application overlay
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Modul
Configuring an application overlay
2 Themen
15 Min.
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring and running simulation tests
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Modul
Configuring and running simulation tests
10 Themen
2 Std.
Pega Customer Decision Hub 8.5 -
Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...
Configuring Case Views
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Modul
Configuring Case Views
5 Themen
10 Min.
Pega Platform 8.8 -
Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...
Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
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Modul
Configuring Constellation applications
7 Themen
1 Std. 33 Min.
Pega Platform 8.8 -
Hinweis: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...