Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...