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Contact center foundations

  • Modul

    Contact center foundations

    11 Themen

    1 Std. 50 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...

Contact center value drivers

  • Modul

    Contact center value drivers

    2 Themen

    20 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...

Content administration

  • Modul

    Content administration

    10 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Core concepts of Constellation as a building platform

  • Modul

    Core concepts of Constellation as a building platform

    2 Themen

    25 Min.

    Pega Platform 8.8 Visible to: All users
  • Learn the difference between Pega's traditional section-based architecture and the new view-based architecture (Constellation) and how developers and...

Creating a child Case

Creating a Rule

Creating a data relationship

Creating and testing personas

  • Modul

    Creating and testing personas

    2 Themen

    15 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Creating and understanding decision strategies

Creating Data Objects

  • Modul

    Creating Data Objects

    3 Themen

    30 Min.

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

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