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Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Module

    5 Challenges

    3 Std. 54 Min.

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  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Module

    1 Std. 38 Min.

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  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Designing a mobile app experience

Designing UI for multiple devices

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

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  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

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  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

    Für alle Benutzer sichtbar
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot configuration

  • Modul

    Pega Email Bot configuration

    3 Themen

    45 Min.

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  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Low-Code App Factory introduction

  • Modul

    Pega Low-Code App Factory introduction

    2 Themen

    22 Min.

    Für alle Benutzer sichtbar
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

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