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Capturing and presenting data

Case Management

Pausing and resuming Case processing

Cases and Events

  • Modul

    Cases and Events

    3 Themen

    20 Min.

    Pega Process Mining Visible to: All users
  • On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...

CDH architecture and design

  • Modul

    CDH architecture and design

    4 Themen

    30 Min.

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

CDH Microjourney Workshop

  • Modul

    CDH Microjourney Workshop

    2 Themen

    20 Min.

    Visible to: All users
  • In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.

CDH Solution Alignment Workshop

  • Modul

    CDH Solution Alignment Workshop

    1 Thema

    10 Min.

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

Center-out architecture

  • Modul

    Center-out architecture

    6 Themen

    40 Min.

    Pega Customer Service 8.8 Visible to: All users
  • The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Circumstancing Case processing

Citrix robotic project design

  • Modul

    Citrix robotic project design

    1 Thema

    25 Min.

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

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