Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze case data and provide insight into processes and workflows.

In the Build phase of Pega Express^™, you use Pega's low-code development platform to configure and test your application. Pega Platform^™ leverages...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...