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Communicating with users for BAs

Creating Personas and Channels for BAs

Skipping a Process based on a business context for BAs

Establishing Service-Level Agreements for BAs

Creating a child Case for BAs

Controlling the workflow based on a business context for BAs

  • Challenge

    Controlling the workflow based on a business context for BAs

    2 Aufgaben

    15 Min.

    Visible to: All users
  • When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Creating users and roles

Creating a custom business report

Creating and managing teams of users

Calculating fields using decision tables

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