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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Module

    3 Challenges

    1 Std. 30 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Updating assignment routing

Overriding case urgency

Assessing application performance

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring application rulesets

Configuring parallel processing

Configuring case locking

Configuring flow action post-processing

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