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Creating Customer Service data sources
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Modul
Creating Customer Service data sources
1 Thema
10 Min.
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customer Service for Constellation troubleshooting
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Modul
Customer Service for Constellation troubleshooting
5 Themen
1 Std. 5 Min.
Pega Customer Service '23 -
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Debugging system performance
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Modul
Debugging system performance
3 Themen
1 Std.
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
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Modul
Decision tables and trees
4 Themen
35 Min.
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy
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Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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Modul
Defining the authentication scheme
4 Themen
1 Std. 30 Min.
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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Modul
Defining the authorization scheme
5 Themen
2 Std. 30 Min.
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Deployment Manager
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Modul
Deployment Manager
4 Themen
38 Min.
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Team application development
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Modul
Team application development
1 Thema
20 Min.
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Designing for specialization
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Modul
Designing for specialization
5 Themen
1 Std. 30 Min.
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Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...