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Architecture and design during the Prepare phase

  • Modul

    Architecture and design during the Prepare phase

    6 Themen

    1 Std. 30 Min.

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  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Defining a customer Microjourney

Digital messaging

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    Digital messaging

    4 Themen

    30 Min.

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  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

The Discover phase and your MLP

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    The Discover phase and your MLP

    12 Themen

    1 Std. 55 Min.

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  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Pega Express introduction

Email bot cases and responses

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    Email bot cases and responses

    2 Themen

    25 Min.

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  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

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    Email Manager portal

    5 Themen

    55 Min.

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  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

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    Intelligent routing

    4 Themen

    1 Std.

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  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Express phases

Low code during the Build phase

  • Modul

    Low code during the Build phase

    5 Themen

    55 Min.

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  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

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