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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
1 Std. 15 Min.
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
1 Std. 25 Min.
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
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