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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
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