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Email Bots for Pega Customer Service

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Module

    5 Challenges

    3 Std. 54 Min.

    Pega Customer Service 8.6 Für alle Benutzer sichtbar
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Module

    1 Std. 38 Min.

    Pega Platform 8.4 Für alle Benutzer sichtbar
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    8 Module

    7 Challenges

    5 Std. 40 Min.

    Für alle Benutzer sichtbar
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Aufgaben

    10 Min.

    Für alle Benutzer sichtbar
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Aufgaben

    15 Min.

    Für alle Benutzer sichtbar
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case completion prediction

  • Challenge

    Creating a case completion prediction

    3 Aufgaben

    15 Min.

    Für alle Benutzer sichtbar
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a case from an email

Creating a fraud prediction

  • Challenge

    Creating a fraud prediction

    3 Aufgaben

    15 Min.

    Für alle Benutzer sichtbar
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

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