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Pega Customer Decision Hub for Collections

  • Modul

    Pega Customer Decision Hub for Collections

    6 Themen

    45 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Low-Code App Factory introduction

  • Modul

    Pega Low-Code App Factory introduction

    2 Themen

    22 Min.

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Process AI overview

Predicting case completion

  • Modul

    Predicting case completion

    1 Thema

    15 Min.

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Modul

    Predicting missing the Service-Level Agreement

    1 Thema

    10 Min.

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Creating a case completion prediction

  • Challenge

    Creating a case completion prediction

    3 Aufgaben

    15 Min.

    Visible to: All users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

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