The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...