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Looking for instructor-led training?
22 Std. 35 Min.
Continue learning about low-code application development using Pega Platform™.
Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Design reports to analyze case data and provide insight into processes and workflows.
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
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