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Low-Code App Builder Extended

Customizing a dashboard

Exploring application data with Insights

Form autofill

  • Modul

    Form autofill

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Gaining insight into business efficiency

Monitoring your contact center with reports

  • Modul

    Monitoring your contact center with reports

    2 Themen

    15 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform patch releases

  • Modul

    Pega Platform patch releases

    3 Themen

    40 Min.

    Pega Platform Für alle Benutzer sichtbar
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Voice AI introduction

  • Modul

    Pega Voice AI introduction

    2 Themen

    25 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • Modul

    Script adherence

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • Modul

    Suggested cases

    2 Themen

    15 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

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