With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...

The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

For Phase 2 of the application, a basic organizational structure for MyTown must be set up within Pega Robot Manager™. The structure allows users to...

MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types by using a Pega Robot Manager™ application. As an...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.