In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...

Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Begin your journey to learn about Pega’s Data and Integration capability.

Continue learning about data and integration using Pega Platform™.

The Data Modeling mission covers modules and topics required to design a data model that facilitates reuse and simplifies maintenance of the...

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...

The Deployment and Testing mission is an advanced mission for senior system architects who are ready to take on the lead system architect (LSA) role...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...